Måste ge Air France att dom var snabba att svara men jag köper inte deras svar om att dwt var utanför deras kontroll.
Thank you for your communication dated 8 July 2019, regarding your flight AF1353, on 4 June 2019. I am sorry to learn that you were unable to travel as planned.
We would like to inform you that your flight was cancelled due to restrictions put forward by the Air Traffic Control (ATC). We do acknowledge and regret the impact they have on the schedules of our passengers. Please accept our sincere apologies for the inconveniences.
However, please allow me to inform you that such situations are considered beyond the control of the airline and do not fall under the purview of the existing legislations. Hence, I would have to respectfully deny for your compensation.
While I am sorry that this response may not meet your approval, however, I hope of you would understand the reasoning behind this and we look forward to welcoming you on-board our flights in the near future.
Yours sincerely,
Miss Baguette
Customer Care Europe