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American began testing the new technology last week at Admirals Club lounges at Los Angeles International Airport (LAX).
With the ability to translate in real-time, the Assistant’s interpreter mode will help Premium Customer Service representatives provide more personalized service to customers. Running on a Google Nest Hub, interpreter mode will be used to assist customers only when a multilingual team member is not available. The device can translate 29 languages, including Arabic, French, German, Japanese, Russian, Spanish and Vietnamese.
“The science fiction universal translator is now science fact,” said Maya Leibman, American’s Chief Information Officer. “Incorporating technology like the Google Assistant’s interpreter mode will help us break down barriers, provide a worry-free travel experience and make travel more accessible to all.”
Newsroom - American Airlines First Airline to Test the Google Assistant’s Interpreter Mode - American Airlines Group, Inc.
Jag ser framför mig sådana här situationer
With the ability to translate in real-time, the Assistant’s interpreter mode will help Premium Customer Service representatives provide more personalized service to customers. Running on a Google Nest Hub, interpreter mode will be used to assist customers only when a multilingual team member is not available. The device can translate 29 languages, including Arabic, French, German, Japanese, Russian, Spanish and Vietnamese.
“The science fiction universal translator is now science fact,” said Maya Leibman, American’s Chief Information Officer. “Incorporating technology like the Google Assistant’s interpreter mode will help us break down barriers, provide a worry-free travel experience and make travel more accessible to all.”
Newsroom - American Airlines First Airline to Test the Google Assistant’s Interpreter Mode - American Airlines Group, Inc.
Jag ser framför mig sådana här situationer
