I allt elände och i evig väntan och tjat på återbetalningar från SAS dök nedanstående mejl från Brussel airlines upp idag. Fick ett infomejl om återbetalning direkt efter att de ställt in vårt flyg mitten av mars LHR-BRU-CPH. Hade dock inget större hopp att erhålla återbetalning från dem så 736 euro in på AMEX-kontot blev en glad överraskning.
Dear guest,
We would like to inform you that your refund request with reference number 2003214064 has now been processed.
We sincerely apologize that you did not receive your refund within the usual timeframe and we would like to thank you for your patience. The coronavirus crisis hit our company and the entire aviation industry very hard and has disrupted the travel plans of over 3 million of our customers. Even though we tried hard to continue our service at normal speed, we did not manage to assist you within due time. The waiting time was very long and we wish to apologize for the inconveniences that this has caused you. We hope, however, that we can earn your trust again and that we can welcome you on board in the future.
Sincerely,
Dieter Vranckx, CEO Brussels Airlines and Tanguy Cartuyvels, Head of Customer Experience
Dear guest,
We would like to inform you that your refund request with reference number 2003214064 has now been processed.
We sincerely apologize that you did not receive your refund within the usual timeframe and we would like to thank you for your patience. The coronavirus crisis hit our company and the entire aviation industry very hard and has disrupted the travel plans of over 3 million of our customers. Even though we tried hard to continue our service at normal speed, we did not manage to assist you within due time. The waiting time was very long and we wish to apologize for the inconveniences that this has caused you. We hope, however, that we can earn your trust again and that we can welcome you on board in the future.
Sincerely,
Dieter Vranckx, CEO Brussels Airlines and Tanguy Cartuyvels, Head of Customer Experience