Let's try this again.
A lot of you have been asking what the hell is going on with refunds?
We can explain.
After moving away from Wirecard, we had to rebuild refunds from scratch. Given our instinct to innovate, we spotted an opportunity to do something brand new, and better than before. By directing refunds to your Curve Cash card, we could enable you to spend your refund straight away, skipping the bank’s 1-5 day processing time.
We thought this would be a big win, but it wasn’t for everyone. Your feedback told us that you just wanted your refund to go back into your payment card. So that’s what we’ve done.
From now on, refunds will go back into your payment card, where they’ll take 1-5 days to process, depending on your bank.
If you have a refund sitting in your Curve Cash card right now, you can spend it right away but can’t move it to another card just yet. We’re working on making this possible, and will update you as soon as it is.
We’re always going to try new things. We’re always going to push for better than what already exists. But this time, we did that too fast.
Lesson learned.
If you still have questions or you’re curious to find out more, you can read more on our latest blog.