Senator
Moderator
En del av er känner till ökända "Murphy's Law": "Anything that can go wrong will go wrong"
Murphy's law - Wikipedia
Så efter en relativt stressig dag som började 05.15 med blöjbyte, fortsatte med massor av jobb så jag missade SalesForce eventet i stan, en väldigt försenad flight BMA-BRU så kulminerade kvällen med en rejäl faus pax.
Efter nästan 850 nätter på Hilton och kanske 1.250 hotellnätter totalt hände det. Sen ankomst = fullbokad hotell. Han såg inte särskilt road ut killen i receptionen när han insåg dom hade missat Lifetime Diamond status och allokerat mitt rum till någon annan.
“We will send you to another 4* hotel Mr. Senator”. ”Nej, det gör du inte svarade jag” kl 00.20. ”You will find me a room at a 5* hotel”. Så blev det. Jag fick en Suite på Wiltcher’s Steigenberger istället. Helt klart en uppgradering, men inte något jag vill pyssla med kl 00.30.
Men vilken recovery som dök upp i min email imorse medan jag satt i möten:
Ämne: Your reservation withs us
Dear Senator
Please allow me to reach out to you and to address our sincerest apologies for not being able to accommodate you with us last night.
As a loyal and fervent Diamond Hilton Honors member, this situation is unacceptable.
To make it up with you, your 2 nights reservation from the 9th of April until 11th of April, will be offered to you. Furthermore, we would like also to offer you a be My Guest Certificate, in order for you to enjoy 1 night free in any Hilton property worldwide. In order to send you this certificate may I kindly ask you to verify if the address we have in our system is correct :
First Name Last Name
Home Street 1
STOCKHOLM - 100 01
SWEDEN
I have understood from our front desk team that you wanted to stay in the hotel where you have been allocated for your whole stay in Brussels. However, please be informed that if you change your mind, our Presidential Suite will available for today and have been reserved for you. I can arrange at your most convenient time, a transport service to pick you from your present hotel to our hotel. Please let me know.
I hope that with this resolution, we can recover your trust to Hilton.
For any query you may have, I remain at your disposal.
Kind Regards,
Noel
NOEL
Rooms Division Manager -
Prevention Advisor
Jag stannade kvar på mitt mycket trevliga hotell istället. Men nästa gång får jag Presidential Suite
Murphy's law - Wikipedia
Så efter en relativt stressig dag som började 05.15 med blöjbyte, fortsatte med massor av jobb så jag missade SalesForce eventet i stan, en väldigt försenad flight BMA-BRU så kulminerade kvällen med en rejäl faus pax.
Efter nästan 850 nätter på Hilton och kanske 1.250 hotellnätter totalt hände det. Sen ankomst = fullbokad hotell. Han såg inte särskilt road ut killen i receptionen när han insåg dom hade missat Lifetime Diamond status och allokerat mitt rum till någon annan.
“We will send you to another 4* hotel Mr. Senator”. ”Nej, det gör du inte svarade jag” kl 00.20. ”You will find me a room at a 5* hotel”. Så blev det. Jag fick en Suite på Wiltcher’s Steigenberger istället. Helt klart en uppgradering, men inte något jag vill pyssla med kl 00.30.
Men vilken recovery som dök upp i min email imorse medan jag satt i möten:
Ämne: Your reservation withs us
Dear Senator
Please allow me to reach out to you and to address our sincerest apologies for not being able to accommodate you with us last night.
As a loyal and fervent Diamond Hilton Honors member, this situation is unacceptable.
To make it up with you, your 2 nights reservation from the 9th of April until 11th of April, will be offered to you. Furthermore, we would like also to offer you a be My Guest Certificate, in order for you to enjoy 1 night free in any Hilton property worldwide. In order to send you this certificate may I kindly ask you to verify if the address we have in our system is correct :
First Name Last Name
Home Street 1
STOCKHOLM - 100 01
SWEDEN
I have understood from our front desk team that you wanted to stay in the hotel where you have been allocated for your whole stay in Brussels. However, please be informed that if you change your mind, our Presidential Suite will available for today and have been reserved for you. I can arrange at your most convenient time, a transport service to pick you from your present hotel to our hotel. Please let me know.
I hope that with this resolution, we can recover your trust to Hilton.
For any query you may have, I remain at your disposal.
Kind Regards,
Noel
NOEL
Rooms Division Manager -
Prevention Advisor
Jag stannade kvar på mitt mycket trevliga hotell istället. Men nästa gång får jag Presidential Suite
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