Blev den 10e mars 6h försenad på grund av inställd flight BRU-GOT. Har bett om kompensation enligt EU261 eftersom inga yttre omständigheter rapporterades ställa in flighten. Fick nej, men efterfrågade då information om hur de bevisar det.
Fick då detta svar:
”Dear Mr. J,
SN2313 from Brussels to Gothenburg of 10ht March 2020 was cancelled based on situation out of the airlines control due to the worldwide spread of the Coronavirus.
As this event and situation was out of the airlines control, compensation as stipulated under regulation EC261/2004 is not applicable.
In addition, our internal records are confidential and not available for public viewing.
However, should you need further clarification on the above mentioned flight, you may check with the Civil Aviation authority.
However, I would like to take this opportunity to apologize once more for any inconvenience caused by this unfortunate situation and also for the disappointment you had experienced.
Kind regards,”
Kan jag något göra?